We want you to be happy with your purchase. If something isn't right, we're here to help.

General Return Guidelines

• Most items can be returned within 20 days in new, unused, and resalable condition.
• Cigars must be returned with all original packaging, including cellophane, bundles, boxes, and humidification bags.
• Smoked, cut, lit, or partially consumed cigars cannot be returned, please do not include them in your return.
• For partial box returns, refunds may be prorated based on the number of cigars returned.
• Xikar products must be returned directly to them. Please click this link for Xikar's Warranty Information: https://xikar.com/pages/xi-warranty 
• Any promotional items included with your purchase must be returned in order to receive a full refund.

Items NOT Eligible for Return

• Samplers
• Single cigars
• Clearance, closeout, or final-sale items
• Promotional or bonus items
• Used accessories or consumable items

Exceptions may be made if the product is damaged or defective upon arrival.

How to Request a Return

Before sending anything back, please contact customer care at CustomerCare@TCCigar.com for a Return Merchandise Authorization (RA).

Return shipping charges are the responsibility of the customer, unless the return is due to an error by www.TCCigar.com. We provide a prepaid shipping label for this purpose.

Please package returns securely. Damage caused by poor packaging may impact refund eligibility.

Refunds

• Refunds are issued only after the return has been received and inspected.
• Original shipping fees are non-refundable, unless the return is due to our mistake.
• Some returns may be subject to a restocking fee (typically for non-defective items).
• Refund processing time may take 3–10 business days, depending on your financial institution.

Exchanges

Want to swap your item instead of refunding it? No problem.

• Items must be returned in new, unused condition.
• For preference-based exchanges, the customer covers return shipping.
• If we made an error, we'll cover the cost of sending the replacement.

Damaged, Incorrect, or Defective Items

Please inspect your order upon arrival.

If something is damaged, incorrect, or defective:

• Contact us within 3 days of delivery: (772) 562-5556 or CustomerCare@TCCigar.com.
• Please include photos of the issue to help us resolve it quickly.
• Depending on the situation, we may replace the item, provide a return label, or issue a refund.